NOW HIRING! Patient Success Coordinator
Do you love helping people make decisions to help them change their life?
Do you enjoy talking to strangers, both on the phone and in person?
Are you highly organized, and able to multi-task and prioritize projects while meeting your deadlines?
Are you able to see things that are not working and speak up to change it for the better?
If you said "YES" to the above, we've got an awesome opportunity for you. KEEP reading to learn more.
ABOUT US at Empire Sports Physical Therapy and Rehabilitation
Empire Sports Physical Therapy and Rehabilitation is a growing physical therapy office in Valley Cottage, NY that Helps Active Adults and Athletes Get Back to Work Outs, Sports, and Activites They Love With Minimal Downtime.
Since starting our office in January of 2018, we have experienced consistent growth, because of our singular focus on taking the TIME with our patients to make sure they are making the best decisions on their healthcare and the TIME to find the solution to their problems to get them back to the activities they love.
We believe whole heartedly in education and continual improvement, and provide coaching and training to ensure your success. You’ll make a huge difference in the community and be a light to all the people that associate with our clinic.
We know that real TOP QUALITY people love to be held accountable for high standards with key objectives and outcomes. When these are consistently met, you’ll experience substantial benefits and privileges.
THE ROLE
Experience in this exact role is NOT required.
This is a FULL TIME (35-40 hour/week) hourly position with benefits.
The purpose or this role is to grow the revenue of the clinic by retaining patients. You will do this by creating deep and meaningful relationships with our patients and providing a world-class level of customer and clinical care that ensures patients get the health out-comes they need.”
THE TASKS
The Successful Candidate Will Be Responsible To:
- Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
- Successfully handle price objections
- Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service
- Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
- Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy
- Ensure people show up excited for their first appointment after scheduling
- Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
- Organize and plan all schedules – maximizing efficiency and revenue for the clinic
- Foster deep relationships with patients ensuring NPS score hits agreed levels
- Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business
TRAITS OF SUCCESS FOR THIS ROLE
- Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes
- Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking will want to become a customer
- Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
- Successfully handle price objections
- Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service
- Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
- Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy
- Ensure people show up excited for their first appointment after scheduling
- Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
- Organize and plan all schedules – maximizing efficiency and revenue for the clinic
- Foster deep relationships with patients ensuring NPS score hits agreed levels
- Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the busin
- Organization and planning: plans and organizes, schedules in an efficient and productive manner, and focuses on key priorities
- Follows through on commitments: lives up to verbal and written agreements regardless of personal cost
- Demonstrates an ability to quickly and proficiently understand and absorb new information
- Attention to detail: does not let important details slip through the cracks
- Persistence: demonstrates tenacity and willingness to go the distance to get something done
- Proactivity: acts without being told what to do. Brings new ideas to the company
OUR CORE VALUES
– People First, Patient Second
– Anticipate and Attend to Unstated Needs
– Embrace Change and Innovate
– Use Your 2 Ears and 1 Mouth Accordingly
– Have Fun and Enjoy the Time Together
– Pursue Growth and Learning
– Be Passionate and Humble
– Create Incomparable Experiences
WHAT WE WILL DO FOR YOU
We will provide an amazing staff to work with that will develop and grow as a team that is value driven and strongly encourages personality based service.
We provide ongoing training and support in the customer service and sales to enhance your front desk administration skills and outcomes.
Competitive salary with a chance to earn even more as we grow as a result of your impact. Salary based on previous experience and demonstrated skills ($15-22/hour)
Location:
Based in Valley Cottage, NY in the Lake Ridge Plaza shopping center across the parking lot from FoodTown in our own building.
This role requires WEEKDAY Mornings.
To Apply:
Please Click on the link and complete the Form for more information.
